Delivery, Refund & Returns

Overview

 All item’s should normally be shipped via 1st class signed for mail or another signed for shipping method so we can have a tracking number and can trace any lost parcels, But If a 2nd class unsigned for postage cost is picked/Requested by you has your desired shipping method we will send the item unsigned for, so please be aware that if the item goes missing with royal mail or any second party courier we use for this shipping method for you, we can not trace the item and therefore we will not be held responsible for loss of the item but we will of course help the customer in any way possible.

1st Class recorded mail normally has a delivery time of next day delivery to main land uk only, but can take up to 5 or 10 working days according to royal mail.

Refunds

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Parts with obvious signs of use
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 14 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at our email address.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at our email address and send your item to: On Small Wheels, 104 Clyndu Street, Morriston, Swansea, SA6 7BG.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: On Small Wheels, 104 Clyndu Street, Morriston, Swansea, SA67BG.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at our email address or by phone for questions related to refunds and returns.

Authorised Suppliers:

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