All items listed and sold by On Small Wheels are the property of the company (on small wheels) until paid for in full including all postage and package costs. On small wheels reserve the right to remove items from stock without prior notice to any customers. On small wheels reserve the right to refuse custom to any customer. None of the above affects your statutory rights as a customer. On Small Wheel will not contact any person unless there is a problem with they're order/payment, we will NOT pass and information about any of our customers to any 3rd parties for any reason, all information stored on our data base will be removed upon request by the customer. Refunds may occassionally be give at the discretion of the management.

Please also note that from time to time products will differ to that in item pictures this is down to suppliers and not ourselves and thus you may recieve an item that is slightly different to that pictured but of the same quality.

Cancellation, Returns and Refunds

You may cancel your order at any time for a full refund without any charges providing the 
goods have not been dispatched. If the goods have been dispatched and you decide to cancel 
there may be a postal and recovery charge incurred according to the circumstances. By law 
you have a 7 working day cooling off period, and may return the goods within 14 days of the 
date of collection or delivery. Such notice may be given by mailing, faxing or emailing to 
the address set out on the order form. If you are returning because of any problem with the 
goods, please notify us of the problem prior to returning and obtain a returns number. 
On Small Wheels also reserve the same right as a supplier to cancel orders prior to dispatch if
deemed necessary.

 If you have already received the goods but they are no longer required or you have ordered 
incorrectly, you must return them to us at your own cost for swapping or a refund. 
On Small Wheels reserve the right to make a charge for the resending out of goods or to recover
any costs that they incurred originally if they where sent out on a post free basis.
The customer is expected to take reasonable care of the goods and we ask that they return 
the original packaging even if damaged on opening. The customer is also expected to pack 
the goods well for their return journey to help avoid any damages in transit.
If the customer does not take reasonable care of the goods On Small Wheels may have a claim 
against the customer for breach of their duty that could reflect in the amount that is refunded.

 If the goods are being returned because they are faulty, incorrect parts or because of 
unsuitable substitution by us, in this case we will meet the cost of the return 
but we ask that you allow us to nominate the carrier and postal method. 
On Small Wheels will not be liable for any unauthorized high cost method of return.  
A full refund of the postage cost will be made to you once the goods have been received and 
their condition inspected.

 When the goods are being specially made or altered to order, the full payable amount 
may not be refunded. A deposit of 10 to 25% may be required and On Small Wheels reserve the right 
not to commence work for 7 working days to allow you a cooling off period during this time you 
are entitled to a full refund of your deposit. This deposit will not be redeemable after your 7 
working day cool off period, if work has commenced on the item. 
 

Liability
If you have notified us of a problem with the goods, we will either make good any shortage or 
non-delivery; refund, replace or repair any goods that are damaged or defective upon delivery depending 
on the circumstance of each individual case. We will not be liable to you for any loss of profits, 
administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any 
problem in relation to the goods and we shall have no liability to pay any money to you by way of 
compensation other than any refund we make under these conditions. The customer is expected to 
check that the goods are in good condition when they arrive and that they are fit for their purpose and 
prior to any Modifications / Spraying / Chroming etc. On Small Wheels will not be responsible for any expenses 
incurred by the customer for modifying incorrect or faulty items that should have been returned and this 
could also reflect in the amount refunded or credited towards alternative goods. This does not affect your 
statutory rights as a consumer, nor is it intended to exclude our liability to you for fraudulent 
misrepresentation or for death or personal injury resulting from our negligence.

On Small Wheels will not be liable to you for any loss of profits, administrative inconvenience, 
disappointment, indirect or consequential loss, time off work or damage arising out of any problem in 
relation to advice given over the telephone / email / counter later resulting in not being correct for your 
particular area / situation or model of scooter.
This does not affect your statutory rights as a consumer, nor is it intended to exclude our liability to 
you for fraudulent misrepresentation or for death or personal injury resulting from our negligence.